Frequently asked questions.

No. Explicitly not. FightThis is a drafting tool — we help you write a letter you could write yourself with enough time and research. We don't review your case for legal merit. We don't represent you. We don't have an attorney-client relationship with you. For high-stakes situations, hire an attorney.

No. We never use that phrase. "AI lawyer" implies representation and legal advice — things we don't provide. We help you write letters. That's it.

Because what we're selling is a letter, not an hour of an attorney's time. We're not providing legal services. The AI drafts the letter in 15 seconds; the model cost is measured in cents; we charge for the value of a well-drafted letter in a specific situation. The $9.99–$49.99 price reflects that.

Vertical-specific prompts that cite real, verified statutes. Proper letter formatting. Document reading that extracts and uses the specific information from your document. The knowledge that the citations are real (we have a statute reference database). And we're honest about what we are.

If the dispute involves more than $10,000, ongoing litigation, criminal exposure, or anything emotionally complex, we recommend a real attorney. Many state bars have lawyer referral services with low-cost initial consultations. We can be your first step; we shouldn't be your only step.

No. You can start without an account. After payment, we auto-create a magic-link account tied to your email so you can access your letters later. No password required — just a magic link in your email.

JPEG, PNG, PDF, and plain text. Max file size 25 MB. We run OCR on photos and PDFs to extract the text.

You see the extracted text before we generate the letter. You can correct anything that was misread before proceeding.

Usually 10–30 seconds. We show progress messages while you wait.

Yes. The downloaded DOCX is fully editable in Word, Google Docs, or any word processor. The PDF is final-formatted; for editing, use the DOCX.

Read it carefully before sending. You're responsible for the contents. If you find a factual error, edit the DOCX before mailing. If the AI clearly fabricated something, contact us — that should not happen and we want to know.

A watermarked preview: the opening paragraphs, the statutes the letter cites and its full structure. Enough to judge the quality before paying. The clean, complete PDF and Word files come after you unlock.

Letter pricing depends on vertical: parking ticket $9.99 · regulatory complaint or generic dispute $19.99 · medical bill or debt dispute $24.99 · insurance appeal $39.99 · IRS notice $49.99. Mailing is optional: $7.99 first-class, $19.99 certified, $24.99 certified with return receipt — or bundle Letter + Certified at checkout for 5% off.

If you're unhappy with the quality of your letter — the writing, citations, or professional tone — request a free redraft from your account dashboard within 14 days of delivery. We respond within 24 hours and deliver the redraft, typically in 24–48 hours. The quality promise covers the letter itself, not the outcome of your dispute (which depends on the recipient's response).

Sign in to your account, find the letter, and click "Request redraft". Tell us what's not working — too generic, missing specific citations, wrong tone, etc. We respond within 24 hours via email and deliver the new version to your account dashboard, typically within 24–48 hours.

Our self-serve quality flow is a free redraft (request it from your account dashboard within 14 days of delivery). If you believe a refund is warranted instead, email support@fightthis.ai with your order details and we'll review it individually. See the refund policy page for complete details.

After unlocking, add our mailing service at checkout. We print the letter on commercial-grade paper and mail it via USPS — first-class ($7.99), certified with tracking ($19.99), or certified with return receipt ($24.99). We print your typed name; you review the letter before it's sent.

Uploaded documents are encrypted in transit and at rest. Auto-deleted after 30 days unless you request retention. We never train AI models on your data.

No, except with the subprocessors necessary to deliver the service (Stripe for payment, Postmark for email, R2 for storage, Anthropic for generation). We never sell data.

We use one advertising tag: Google's ad tag, which helps us measure which of our ads bring visitors, and which sets Google advertising cookies. It runs only on our public pages. It never loads on your letter preview, unlock, account or sign-in pages, and the page addresses it sees have order numbers removed. We do not use the Meta Pixel or Google Analytics. We count visits with Plausible Analytics, which we host ourselves and which sets no cookies. If you arrive by clicking one of our ads, we record that ad's click ID with your order so we can measure which ads work; for Google Ads we send back only the click ID, the purchase time and the amount. Your documents and the contents of your letter are never shared with advertisers or analytics providers. Besides Google's advertising cookies, we set three small functional cookies: the sign-in cookie for your account, a draft cookie that lets only the browser that created a draft open its preview (it expires after 7 days), and one that remembers you dismissed the disclaimer banner. Our chat assistant, Little Mac, sets no cookies: it keeps your conversation in your browser's session storage, which is cleared when you close the tab, and a random identifier in local storage. We keep a masked copy of chats for 30 days, as described in our privacy policy.

We treat uploaded documents with care. They're encrypted, auto-deleted, and never used for training. We are not a HIPAA covered entity (you're using us voluntarily as a consumer), but we follow secure handling practices consistent with HIPAA principles.

Yes. Email privacy@fightthis.ai and we'll delete your account and all associated documents.

We can't guarantee any outcome. What we can say: a well-drafted letter citing the right statutes gets taken more seriously than no letter at all. The statistics we cite are real — 53% of properly-filed insurance appeals succeed. Filing is the first step.

There are often multiple levels of appeal — internal appeal, external review, state insurance commissioner complaint, or litigation. A second denial doesn't mean it's over. We can help with the next step too.

Outcomes vary widely by city. Some jurisdictions dismiss 20–40% of contested tickets; others almost never dismiss. We'll write the strongest case possible with what you provide, but we can't control the reviewer.

No. Nothing is guaranteed with the IRS. What's guaranteed is that a professional, correctly-cited response is better than ignoring the notice or sending an informal email.

Try the generic dispute letter ($19.99): a formal written demand for a deposit a landlord kept, a bonus an employer won't pay, a refund a business refuses, or money someone owes you. If one of the specific letters fits, use it instead, because it asks the questions that kind of case turns on. For anything else, email support@fightthis.ai and tell us what you need.

Not yet. Medicare and Medicaid have separate federal appeal processes with different procedures. We focus on commercial insurance for now.

Where state law is relevant, we try to apply the correct state statute based on your zip code. But our coverage is deepest for federal laws — the Employee Retirement Income Security Act (ERISA), the Fair Debt Collection Practices Act (FDCPA), ACA, IRS code. State-specific nuance varies.

FDCPA specifically protects consumers, not businesses. Some other verticals (insurance, medical bills) can apply to sole proprietors. But FightThis is primarily a consumer tool.

Not currently supported. High on the roadmap — it's a huge need.

Not currently. Wage theft, EEOC complaints, and wrongful termination letters are on the roadmap.

No — after unlocking your letter, you can add our mailing service at checkout. We handle printing, postage, and USPS delivery (first-class or certified). Or download the PDF and mail it yourself. Either way.

Certified mail is a USPS service that gives you a tracking number and requires a signature on delivery. It creates a legal record that your letter was sent and received. For time-sensitive disputes (an insurance appeal against the deadline your plan or policy sets, an FDCPA validation demand inside the thirty-day window, an IRS response), certified mail is strongly recommended. For low-stakes disputes like parking tickets, first-class mail is usually fine.

Yes — USPS tracking is included with Certified Mail ($19.99) and Certified + Return Receipt ($24.99). First-Class Mail ($7.99) is untracked.

We validate every address against USPS records before mailing. If it's flagged as undeliverable, we prompt you to correct it before anything is sent.

First-Class Mail is typically 3–5 business days. Certified Mail (and Certified + Return Receipt) is 5–7 business days, depending on destination.

Yes. Certified Mail includes electronic USPS delivery confirmation. Certified + Return Receipt adds a physical signed card (PS Form 3811) mailed back to you — the legal gold standard if you ever need to prove receipt in court or a formal proceeding.

No. We are a drafting tool, structured specifically to stay on the consumer-tool side of unauthorized practice of law (UPL) rules. We never review case merit, never advise strategy, never represent users. We help you write the letter you were going to write anyway — just better.

Read everything before you send. If anything in the letter doesn't match your situation, edit it. You're responsible for what you sign and send. Our terms make this clear, and it's genuinely true.

Every letter includes a footer: "This letter was drafted with the assistance of FightThis (fightthis.ai), a drafting tool." We don't hide this. A well-crafted letter is a well-crafted letter regardless of how it was drafted.